AFTER-SALES SERVICE POLICY
3-Year Comprehensive Warranty : All small accessories (screws, clasps, adapters, etc.) damaged under normal use within 3 years will be replaced free of charge.
Major Parts at Cost : Critical components (e.g., main column, legs) can be replaced at material cost.
Two Repair Options : Return the product to us for free repair (shipping cost covered by customer), or request replacement parts with DIY video guidance.
Lifetime Support : After the warranty expires, enjoy lifetime repair services at cost price (parts + minimal labor fee).
Non-Warranty Cases : Damage from modification, accidents, or liquid exposure may incur fees.
Fast Turnaround : Repaired products will be returned as soon as we take care of repairment. .
Eco-Friendly Choice : Opt for DIY repair with video guidance to minimize environmental impact.
Dear Valued Customer,
Thank you for choosing our products! We are dedicated to supporting your creativity with professional solutions and caring service.
24/7 Hotline : 0574-62198060 (8:30 AM – 5:00 PM, Mon-Sun)
Find Local Support: Contact your local distributor for more support
Online Assistance : Scan the WhatsApp QR code to access live chat and DIY repair videos
Your Feedback Matters
Have suggestions? Email us at Julie@dearkol.cn Participate in our feedback program to win exclusive swag kits !
